From federal agencies to multinational businesses,
any workplace of any size – even segmented, multinational – can benefit from a culture alignment.
Business
Klüber Lubrication
Challenge
Post-merger culture issues were eroding trust, communication, and productivity between newly acquired U.S. sites in this global manufacturing company with 2400 employees.
Solution
Go Culture:
- gathered feedback at each location
- diagnosed trust and alignment issues
- delivered custom training plus a structured cohesion protocol
Result
Trust and communication dramatically improved across sites, turning merger friction into forward momentum and measurable operational gains.
“When we picked up those two U.S. plants, it was a mess – people weren’t talking, stuff wasn’t getting done, and profits were taking a hit. Go Culture helped us get underneath the issues quickly. Their approach built trust across both sites and got everyone pulling in the same direction. It honestly turned what felt like growing pains into forward momentum.”
Fred Pate, President, Klüber Lubrication, North America
Healthcare
Trinity Mother Frances Health System
Challenge
Low HCAHPS were hurting both revenue and reputation. Despite internal reviews, the causes of poor patient satisfaction weren’t clear.
Solution
Go Culture:
- analyzed HCAHPS data
- uncovered overlooked cultural and communication breakdowns
- recommended targeted training to improve frontline engagement
Result
PX scores jumped by 92 percentage points, resulting in increased revenue, national recognition, and a successful acquisition by a multinational healthcare system.
“Justin was instrumental in helping us swiftly identify underlying issues that were negatively impacting our customer experience scores. Working closely with us, we launched a patient communication campaign with sustained improvement to our HCAHPS scores. What stood out the most was that this improvement wasn’t achieved by simply administering more medicine, but by focusing on how we engage with our customers from start to finish.”
Wyley McCoy, PharmD, MBA.
Government
Selective Service System
Challenge
Rising harassment claims were costing over $2 million annually, and internal channels weren’t revealing the root causes.
Solution
Go Culture:
- implemented a secure, anonymous feedback system across all offices
- uncovered specific cultural breakdowns by location
- delivered targeted training plus a leadership communication strategy
Result
Harassment claims dropped to zero, saving millions. The organization was also recognized as a “Best Place to Work” in the federal government.
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”
Felicia Hall, Ph.D., Director
U.S. Department of Agriculture
Challenge
The USDA was experiencing morale concerns and high attrition, but traditional feedback tools were slow and couldn’t pinpoint the underlying causes. Contributing to the problem was its decentralized nature with offices in every state. Each location had its own subculture, leadership style, and operational rhythm.
Solution
Go Culture:
- introduced a real-time sentiment platform offering both national and local-level insights, combining qualitative and quantitative feedback
- presented timely and actionable data
- Built cohesion among unionized workers.
Result
Leaders were able to make timely, targeted changes – boosting morale, retention, and workforce engagement using data they could finally act on.
“We value the information and experience we received from Go Culture.”
Dr. Sharese Paylor, Executive Director, Office of the Assistant Secretary
“This was one of the most interesting classes I’ve taken at USDA. I think it should be a mandatory training every year!!!! Thank you to all who helped make it possible.”
USDA End-User / Employee
National Labor Relations Board
Challenge
The NLRB faced disengagement, disunity and low morale across 1,200 employees, yet union rules made it impossible to mandate participation in employee improvement programs.
Solution
Go Culture:
- delivered an opt-in, user-friendly platform that appealed to employees in a way previous efforts hadn’t
- created tailored feedback portals
- implemented personalized learning modules
Result
Employees voluntarily reconnected with purpose and team identity, leading to renewed energy, improved morale, and connection to leadership.
“As always, we appreciate your partnership and guidance through this process.”
Kimberly Sanford,
Deputy Director for Administration
Defense
U.S. Special Operations
Challenge
The Office of Financial Management was facing communication breakdowns, declining cohesion, and productivity issues — especially post-transition to hybrid work.
Solution
Go Culture:
- created a tailored feedback protocol
- developed a real-time sentiment analysis
- deployed rapid training to improve internal culture and stakeholder relationships.
Result
The team experienced stronger cohesion and faster decision-making, with leadership noting the positivity and productivity gains.
“Go Culture far exceeded our expectations.”
Janet Williams, DFMCP2, CDFM - Personnel Manager, SOFM
U.S. Army Corps of Engineers
Challenge
The Corps struggled with persistent dissatisfaction and low engagement – but traditional internal surveys weren’t revealing the real reasons. They weren’t able to break through the barriers of a dispersed workforce and employees’ hesitancy to share sensitive insights directly with supervisors.
Solution
Go Culture:
- Deployed anonymous, research-backed tools to uncover the actual drivers of discontent
- Delivered a tailored analysis
- Gave leadership insights that led them to swiftly revise policies and practices to better align with the needs and values of their workforce.
Result
Policy changes aligned with employee values, satisfaction scores rose, and a more transparent, supportive culture emerged – driving retention long-term.
Selective Service System
Challenge
Rising harassment claims were costing over $2 million annually, and internal channels weren’t revealing the root causes.
Solution
Go Culture:
- implemented a secure, anonymous feedback system across all offices
- uncovered specific cultural breakdowns by location
- delivered targeted training plus a leadership communication strategy
Result
Harassment claims dropped to zero, saving millions. The organization was also recognized as one of the agency’s “Best Places to Work.”
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”
Felicia Hall, Ph.D., Director
Selective Service System
Challenge
Rising harassment claims were costing over $2 million annually, and internal channels weren’t revealing the root causes.
Solution
Go Culture:
- implemented a secure, anonymous feedback system across all offices
- uncovered specific cultural breakdowns by location
- delivered targeted training plus a leadership communication strategy
Result
Harassment claims dropped to zero, saving millions. The organization was also recognized as one of the agency’s “Best Places to Work.”
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”