Workforce Risk Mitigation in Action
Transformations that reduced risk, eliminated claims, and stabilized performance in complex, high-trust organizations.
From federal agencies to multinational businesses,
every organization faces hidden workforce risks—disengagement, morale breakdowns, conflict—that can become operational or legal crises if left unchecked. Here’s how proactive risk detection and intervention delivered measurable outcomes.
Business
Klüber Lubrication
risk
After merging two U.S. sites, Klüber Lubrication faced costly productivity drops driven by trust erosion and communication breakdowns.
solution
Go Culture:
- Deployed monitoring to surface hidden trust and communication risks post-merger.
- Flagged rising friction early, before productivity losses became permanent.
- Applied targeted cohesion protocols guided by Go Culture advisors to stabilize operations.
outcome
Trust and communication were restored quickly, turning operational drift into synchronized performance gains—with measurable productivity improvements.
“When we picked up those two U.S. plants, it was a mess – people weren’t talking, stuff wasn’t getting done, and profits were taking a hit. Go Culture helped us get underneath the issues quickly. Their approach built trust across both sites and got everyone pulling in the same direction. It honestly turned what felt like growing pains into forward momentum.”
Fred Pate, President, Klüber Lubrication, North America
Healthcare
Trinity Mother Frances Health System
risk
Declining patient experience scores (HCAHPS)—impacting revenue and reputation—with no clear root cause identified.
Solution
Go Culture:
- Linked declining HCAHPS scores with workforce risk data.
- Identified frontline engagement gaps creating compliance and revenue risk.
- Provided leadership with early-warning insights and actionable interventions.
outcome
Patient experience scores surged by 92 points, boosting revenue and enabling acquisition by a national health system.
“Justin was instrumental in helping us swiftly identify underlying issues that were negatively impacting our customer experience scores. Working closely with us, we launched a patient communication campaign with sustained improvement to our HCAHPS scores. What stood out the most was that this improvement wasn’t achieved by simply administering more medicine, but by focusing on how we engage with our customers from start to finish.”
Wyley McCoy, PharmD, MBA.
Government
Selective Service System
risk
Harassment claims costing over $4M/year—and traditional reporting channels weren’t surfacing causes.
Solution
Go Culture:
- Implemented secure TeamShield feedback channels to uncover harassment risks.
- Delivered analytics and coaching that exposed liability drivers.
- Enabled leadership to mitigate risk proactively, preventing future claims.
outcome
Claims dropped to zero, generating significant cost savings and earning “Best Place to Work” designation.
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”
Felicia Hall, Ph.D., Director
U.S. Department of Agriculture
risk
The USDA faced escalating workforce risks that directly threatened its operations: rising attrition created continuity and staffing risks, while morale concerns signaled potential for disengagement, turnover spikes, and service disruption. Traditional feedback tools were ineffective—too slow to capture emerging problems and too generic to pinpoint root causes. The agency’s decentralized footprint—with offices in every state—intensified the risk, as each location carried its own subculture, leadership gaps, and operational vulnerabilities that leadership could not see or address in time.
Solution
Go Culture:
- Rolled out TeamShield real-time monitoring across dispersed field offices.
- Surfaced location-specific vulnerabilities to turnover and morale decline.
- Equipped HR with actionable, risk-focused insights to protect retention.
Result
Leaders were able to make timely, targeted changes – boosting morale, retention, and workforce engagement using data they could finally act on.
“We value the information and experience we received from Go Culture.”
Dr. Sharese Paylor, Executive Director, Office of the Assistant Secretary
“This was one of the most interesting classes I’ve taken at USDA. I think it should be a mandatory training every year!!!! Thank you to all who helped make it possible.”
USDA End-User / Employee
National Labor Relations Board
risk
The NLRB faced escalating workforce risk across 1,200 employees: disengagement, fractured teams, and declining morale were eroding cohesion and productivity. Union restrictions further compounded the risk by blocking mandated interventions, leaving leadership with limited visibility and few levers to prevent potential disputes, grievances, or operational disruption.
Solution
Go Culture:
- Launched TeamShield’s voluntary feedback platform to engage employees safely.
- Pinpointed disengagement risks tied to limited participation.
- Strengthened compliance posture while restoring workforce trust.
outcome
Employees voluntarily reconnected with organizational purpose and team identity, reversing a downward spiral of disengagement. This renewal of energy and morale not only rebuilt trust in leadership but also stabilized workforce cohesion, reduced the risk of costly disputes, and strengthened the agency’s ability to fulfill its mission under union constraints.
“As always, we appreciate your partnership and guidance through this process.”
Kimberly Sanford,
Deputy Director for Administration
Defense
U.S. Special Operations
risk
The Office of Financial Management faced escalating operational risk as communication breakdowns, declining cohesion, and productivity losses intensified in the shift to hybrid work.
Solution
Go Culture:
- applied rapid feedback protocols to detect communication breakdowns.
- Provided sentiment analytics that revealed coordination risks.
- Guided leadership with risk mitigation coaching to restore readiness.
outcome
The team achieved renewed cohesion and faster decision-making, reducing operational friction and strengthening leadership’s ability to sustain productivity and positive momentum.
“Go Culture far exceeded our expectations.”
Janet Williams, DFMCP2, CDFM - Personnel Manager, SOFM
U.S. Army Corps of Engineers
Challenge
The Corps faced persistent workforce risk as dissatisfaction and disengagement eroded morale. Traditional surveys failed to expose root causes, leaving leadership blind to issues across a dispersed workforce where employees were reluctant to share sensitive concerns directly — creating hidden vulnerabilities that threatened retention and trust.
Solution
Go Culture:
- Introduced TeamShield anonymous surveys to detect hidden mistrust and disengagement.
- Analyzed root causes of risk tied to leadership policies.
- Directed policy adjustments that reduced liability and rebuilt trust.
outcome
Targeted policy changes aligned with employee values, restoring trust and transparency. Satisfaction scores rose, and the organization reduced retention risk by building a more stable, supportive workforce.
Selective Service System
Challenge
Rising harassment claims were costing over $2 million annually, and internal channels weren’t revealing the root causes.
Solution
Go Culture:
- implemented a secure, anonymous feedback system across all offices
- uncovered specific cultural breakdowns by location
- delivered targeted training plus a leadership communication strategy
Result
Harassment claims dropped to zero, saving millions. The organization was also recognized as one of the agency’s “Best Places to Work.”
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”
Felicia Hall, Ph.D., Director
Selective Service System
Challenge
Rising harassment claims were costing over $2 million annually, and internal channels weren’t revealing the root causes.
Solution
Go Culture:
- implemented a secure, anonymous feedback system across all offices
- uncovered specific cultural breakdowns by location
- delivered targeted training plus a leadership communication strategy
Result
Harassment claims dropped to zero, saving millions. The organization was also recognized as one of the agency’s “Best Places to Work.”
“This is the best program I’ve ever used.”
Kenneth Montgomery,
Program Manager
“The data debriefs are … awesome! We’re thrilled to continue working with y’all.”